Terms of Service

Last updated: October 11, 2026

Suite & Seat (“we”, “us”) provides a flight + hotel package search and booking service at suiteandseat.com. By using the service or completing a booking, you agree to these terms.

1. What we do

We search live flight inventory (via Duffel) and live hotel inventory (via LiteAPI), combine them into package options ranked by price, rating, or flight duration, and book the flight and hotel you select. We act as your agent in arranging travel services; the airline and the hotel are the providers of those services and remain responsible for delivering them.

2. Prices and payment

Prices shown are live at the moment of search and can change until your booking is ticketed and confirmed. The total you approve at checkout is the total you are charged — it includes the flight fare, the hotel rate, and taxes and fees disclosed by the providers. Payment is processed securely by Stripe; we never see or store your card number. Your card is charged when you tap Pay, and the flight and hotel are booked immediately after.

3. Booking confirmations

After a successful booking you receive an airline confirmation code (PNR) and a hotel confirmation reference. Keep them — you will need them to manage your trip directly with the airline or hotel.

4. Cancellations, refunds, and changes

Each package shows whether the hotel rate is refundable or non-refundable, and flight fares carry the airline’s own fare rules. Those provider rules — not us — determine whether a booking can be cancelled, changed, or refunded, and what fees apply. Non-refundable bookings cannot be refunded after ticketing. If you need to change or cancel, contact us and we will work with the providers on your behalf, but we cannot override their rules.

5. If something goes wrong with your booking

If a payment succeeds but a booking fails, you are only charged for what was actually booked, and anything else is refunded automatically. If a refund does not appear within 10 business days, contact us with your payment receipt and we will make it right.

6. Your responsibilities

You are responsible for entering accurate traveler names (exactly as on government ID), dates of birth, and contact details. Name mismatches can cause denied boarding and are corrected at the airline’s discretion and fees. You are responsible for passports, visas, and any other travel documents your trip requires. Check-in times, baggage rules, and onboard policies are set by the airline and hotel.

7. Liability

We are not liable for delays, cancellations, schedule changes, denied boarding, lost baggage, or hotel service issues — those are the responsibility of the airline or hotel, and your recourse is with them under their own terms. Our total liability for any booking is limited to the amount you paid us for that booking. Nothing here limits rights you have under applicable consumer protection law.

8. Acceptable use

Do not misuse the service: no automated scraping, no reselling our inventory access, no fraudulent payments. We may refuse or cancel bookings that violate these terms.

9. Changes to these terms

We may update these terms; the version in effect at the time of your booking applies to that booking. Material changes will be noted by the “last updated” date above.

10. Contact

Questions about these terms or your booking: support@suiteandseat.com.